KJ Custom Outdoor Kitchens Ltd work hard to ensure you have the best customer experience where possible. Should a problem arise all efforts will be made to resolve the issue.
you decide to cancel an order after the products have been packed or dispatched you will be responsible for the return carriage costs of those products.
KJ Custom Outdoor Kitchens Ltd ask that you check the progress of your purchase before cancelation.
If upon delivery of your goods you wish to return your purchase you must return it to us in its original packaging unopened within 14 days of the date you received the goods and we will issue a refund. All goods must be returned to us at 43 Barley Way, Attleborough, Norfolk, NR17 1YD (unless we advise otherwise) at your own cost and risk.
We will be unable to issue refunds for items we do not receive.
You have the right to cancel your order within 14 working days of receiving your purchase. The 14-day period begins the day after you receive the items from us. Please notify us in writing or via email to firstname.lastname@example.org as soon as you receive the goods and no later than 14 working days from receiving them that you would like to cancel your order and that you wish to return the items. We will issue a refund to you accordingly provided we have been notified within the time frame stated above.
If you are returning the goods because they were damaged or faulty when you received them, please include photo(s) of the damaged goods when notifying us.
If the returned item is used, damaged or missing any parts or is damaged during return shipping because it was not packaged correctly we may decide depending on the circumstances to make a partial refund to account for the loss of the item’s value.
Refunds will be processed within 14 days from receipt of your cancellation notification, subject to receiving the goods back in the original packaging which has been unopened and in an unused and resalable condition. If applicable, non-standard delivery charges will not be refunded (e.g. Saturday delivery).
Please note we reserve the right to cover our delivery charges for items cancelled after despatch and this will be deducted from the refund.